Tricia Overton
WINTERVILLE,NC
Summary
Results-driven professional with extensive experience in administrative support and staff supervision. Demonstrated ability to optimize operations and improve client satisfaction. Seeking to leverage strengths in training and mentoring to contribute to a high-performing team.
Overview
21
21
years of professional experience
Work History
Front Desk Coordinator
Beauty Bar Medispa
01.2023 - Current
- Coordinated daily operations, ensuring smooth front desk functionality and high client satisfaction.
- Managed scheduling and appointment bookings through proprietary software, optimizing staff availability.
- Monitored inventory levels, facilitating timely restocking of products and supplies for treatment rooms.
- Assisted in onboarding new staff by providing training on front desk procedures and customer service standards.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Provided administrative support to management staff, contributing to overall office productivity.
MAC Cosmetics Retail Manager
The Estee Lauder Companies
09.2006 - 01.2023
- Led team to achieve sales targets through effective training and performance management.
- Streamlined operational processes, resulting in improved store efficiency and reduced costs.
- Developed and implemented inventory management strategies to optimize stock levels.
- Analyzed customer feedback to enhance service quality and product offerings.
- Fostered a collaborative team environment, promoting employee engagement and retention initiatives.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
Optical Technician
Elizabeth Mullett & Associates
04.2005 - 09.2006
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
No Degree - Paralegal Studies
Pitt Community College
Winterville, NCHigh School Diploma -
J.H. Rose High School
Greenville, NC06-1993
Skills
- Visitor check-in
- Guest relations
- POS systems
- Proficiency in Nextech
- Administrative support
- Client intake process
- Appointment scheduling
- Training and mentoring
- Team building
- Staff supervision
Timeline
Front Desk Coordinator
Beauty Bar Medispa
01.2023 - Current
MAC Cosmetics Retail Manager
The Estee Lauder Companies
09.2006 - 01.2023
Optical Technician
Elizabeth Mullett & Associates
04.2005 - 09.2006
No Degree - Paralegal Studies
Pitt Community College
High School Diploma -
J.H. Rose High School