Fanny Elizondo
Miami,FL
Summary
Friendly and reliable Front Desk Professional with over 10 years of combined experience in customer service, scheduling, and administrative support. Known for creating a welcoming environment, managing multiple tasks efficiently, and providing excellent client service. Seeking a front desk or receptionist role in a professional setting.
Overview
23
23
years of professional experience
Work History
Front Desk Coordinator
Locksmith Family Business
01.2020 - Current
- Coordinated front desk operations to ensure efficient customer service and support.
- Managed appointment scheduling, optimizing workflow for technicians and clients.
- Assisted in inventory management, tracking locksmith supplies and tools.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
Stay-at-Home Parent
Household Management
12.2008 - 2019
- Coordinated daily schedules and activities to enhance family engagement and development
- Managed household budgeting and expenses, ensuring financial efficiency
- Developed educational activities to promote learning and creativity in children
- Implemented routines that fostered healthy habits and time management skills
- Resolved conflicts among family members, promoting effective communication
- Maintained household inventory, streamlining shopping and resource management
- Handled daily administrative tasks efficiently to minimize time away from children.
- Maintained cleanliness and sanitation standards across assigned areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Oversaw budgeting for household expenses, maintaining financial stability through strategic planning.
- Trained family members in collaborative task management, improving teamwork and responsibility sharing.
Front Desk / Administrative Assistant
Porters Locksmith Shop
03.2003 - 2008
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and maintained calendar for office staff, optimizing daily operations.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Skills
- Administrative skills
- Sales
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Phone call direction
- Listening skills
- General housekeeping
- Maintaining cleanliness
- Guest services
- Hospitality services
- Conflict management
- File management
- Time management
- Cash handling
- Scheduling appointments
- Guest check-in and check-out
- Fluent in Spanish and English
- Credit and cash payments
Timeline
Front Desk Coordinator
Locksmith Family Business
01.2020 - Current
Stay-at-Home Parent
Household Management
12.2008 - 2019
Front Desk / Administrative Assistant
Porters Locksmith Shop
03.2003 - 2008