Anastacia Fialkowsky
Dispatcher
Katy,TX
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Was relocated to Texas from Illinois in March of 2022 to open a 400,000sqft warehouse and terminal for Meiborg brothers.
Overview
10
10
years of professional experience
Work History
Dispatcher
Meiborg Brothers Inc.
Rockford, IL
01.2020 - 03.2023
- Dispatched a team of 27 over the road drivers and 3 local drivers.
- Worked 50-65 hrs per week in the office
- Provided training and guidance to new dispatchers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Tracked and monitored vehicle performance and maintenance..
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Check that each scheduled route was appropriately covered by delivery drivers.
- Coordinated driver dispatch to accomplish daily delivery requirements
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Monitored flow of paperwork and directed information to appropriate departments.
- Scheduled deliveries and pickups according to customer needs.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Developed and implemented customer service policies and procedures.
- Utilized customer feedback to improve customer service.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Waitress/Bartender Trainer
Rascals
Machesney Park, IL
04.2019 - 04.2022
- Part time: Worked 20-35 hours per week
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Dispatcher
Straight Shot Express
Rockford, IL
03.2013 - 01.2020
- Managed a team of 25 local drivers.
- Worked 40-60 hrs per week in the office
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created improved filing system to maintain secure client data.
- Monitored outstanding invoices and performed collections duties.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Rockford Career College
Rockford, IL08.2013
High School Diploma -
East High School
Rockford, IL06.2011
Skills
- Fleet Operations
- Team Leadership
- Coaching and Mentoring
- Issue and Conflict Resolution
- Verbal and Written Communication
- Managing Multiple Tasks
- Scheduling and Coordinating
- Customer Service
- Driver Communications
- Organizational Standards
- Critical Decision-Making
- Operational Efficiency
Timeline
Dispatcher
Meiborg Brothers Inc.
01.2020 - 03.2023
Waitress/Bartender Trainer
Rascals
04.2019 - 04.2022
Dispatcher
Straight Shot Express
03.2013 - 01.2020
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Rockford Career College
High School Diploma -
East High School
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