Summary
Overview
Work History
Education
Skills
Personal References
Certification
Timeline
Generic

Anastacia McAllister

Cottage Grove

Summary

A compassionate referral coordinator with fourteen years’ experience working in healthcare. Experience has included hands on care, customer service, and administrative experience. A well-organized individual that is skilled at managing workload and building relationships with patients from diverse backgrounds.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Entira Family Clinics
01.2023 - Current
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Office Float

Entira Family Clinics
02.2022 - 01.2023


  • Provide back up to front desk- Signing in patients, taking insurances and payments/ copays, orientation of new patients to clinic including distributing welcome packages, scheduling follow up appointments, and updating patients' forms
  • Provide back up for referrals,- Creating orders, sending out referrals to specialists, scheduling tests and specialty appointments.
  • Provide back up for the Accounts coordinator- verifying insurances, taking calls for billing issues and New Patient registration, and review accounts on future schedules
  • Prepare daily paperwork, medical records, and orders for the providers.


Scheduling

Entira Family Clinics
01.2018 - 02.2022
  • Scheduled appointments for patients
  • Performed general office duties, including answering phones, routing calls and messages to appropriate staff.
  • Performed other duties, including checking web requests and recalls/alerts for future appointments.
  • Utilized time management and organizational skills to ensure smooth and seamless operations.
  • Resolved customer issues quickly and effectively to increase customer satisfaction.
  • Answering 100+ calls daily.
  • Training new staff in policies and procedures of the scheduling department Also creating new scheduler friendly documents to help with different scheduling processes(started summer 2019)
  • Part of a small group that worked on developing optimal schedule templates for providers and patient care.
  • Blocking, creating new schedules or updating providers schedules.

DSP1, DSP2, And Live In Staff

CER MN Friendship Place
04.2010 - 03.2019
  • Cared for clients with diagnoses such as Autism, Down Syndrome, Cerebral Palsy , and fetal Alcohol Spectrum Disorder.
  • Maintained accurate records of daily client cares and goals.
  • Helped residents programming goals and increase their independence.
  • Assisted Clients with daily cares, prepared meals and snacks, laundry, and maintaining a clean, safe, and healthy environment.
  • There at night in case of an emergency or if a client is ill.
  • CPR  and First Aid certified
  • Has Training in Rule 245D.

Education

Attended 2013- 2017 -

McNally Smith College of Music
Saint Paul, MN

Attended 2009-2012 -

Century College
White Bear Lake, MN

High School Diploma -

Saint Bernard's High School
2008

Skills

  • Multi-line phone proficiency
  • Notetaking and documentation
  • Listening and Reasoning Skills
  • Medical Terminology
  • Patient Scheduling
  • Record preparation
  • Follow-up Coordination
  • Employee Training
  • Organizational Skills
  • Multitasking

Personal References

  • Dr. Lisa Marshall 507-696-7252
  • Tatyana Kovdiy 651-260-9388
  • Lisa Kuehn 651-324-1186


Certification

  • End of Life Doula Training - In Process of Completing

Timeline

Referral Coordinator

Entira Family Clinics
01.2023 - Current

Office Float

Entira Family Clinics
02.2022 - 01.2023

Scheduling

Entira Family Clinics
01.2018 - 02.2022

DSP1, DSP2, And Live In Staff

CER MN Friendship Place
04.2010 - 03.2019

Attended 2013- 2017 -

McNally Smith College of Music

Attended 2009-2012 -

Century College

High School Diploma -

Saint Bernard's High School

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Anastacia McAllister