Anastacia Olauson
Watford City,ND
Summary
Adaptable Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Manager
Lost&found Ministry
Helper, UT
03.2018 - 12.2019
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Bank Teller
Eastern Utah Community Credit Union
Price, Utah
07.2015 - 02.2018
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Prep Cook
McKenzie County School District
Watford, ND
08.2014 - 03.2015
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Checked freshness of food and ingredients prior to use.
Prep Cook Trainer
Utah State University Eastern
Price, UT
06.2011 - 03.2013
- Developed and implemented a comprehensive training program for prep cooks to ensure consistency in quality of dishes prepared.
- Created detailed recipes with step-by-step instructions for kitchen staff to use when preparing foods.
- Monitored workstations to identify areas needing improvement in order to increase efficiency and safety measures.
Showroom Manager
Aaron's Sales and Lease
Price, UT
05.2009 - 04.2011
- Maintained customer database and tracked sales trends.
- Developed store merchandising strategies to optimize product visibility and increase sales.
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Planned promotional events to attract new customers and boost revenue growth.
- Performed weekly audits of stock levels, pricing accuracy, and display standards.
- Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
Education
High School Diploma -
East Carbon High School
East Carbon City, UT05-1999
Skills
- Contract Management
- Operations Management
- Financial Management
- Policy Implementation
- Marketing
- Staff Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Team Leadership
- Staff Management
- Staff Training and Development
- Negotiation
- Sales management
Affiliations
Devoted, mother, and wife, Active member in my church and have lead many ministries, including jail ministry, ladies, ministry, and a recovery program.
References
References available upon request.
Timeline
Manager
Lost&found Ministry
03.2018 - 12.2019
Bank Teller
Eastern Utah Community Credit Union
07.2015 - 02.2018
Prep Cook
McKenzie County School District
08.2014 - 03.2015
Prep Cook Trainer
Utah State University Eastern
06.2011 - 03.2013
Showroom Manager
Aaron's Sales and Lease
05.2009 - 04.2011
High School Diploma -
East Carbon High School
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