Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastacia Wood

Bigfork,MT

Summary

Dedicated and detail-oriented professional with extensive experience at Best Western Hotel, excelling in quality control and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork. Skilled in chemical handling and laundry processes, consistently maintaining high standards and reliability in fast-paced environments.

Experienced with operating industrial laundry machines and handling variety of fabrics. Utilizes effective time management to ensure timely completion of laundry tasks. Knowledge of proper garment care techniques and maintaining cleanliness standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2
2
years of professional experience

Work History

Laundry Attendant

Best Western Hotel
05.2022 - 06.2022
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.

Housekeeping and Laundry Attendant

My Place Hotels
06.2020 - 02.2022
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
  • Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.

Housekeeping Room Attendant

Hilton
03.2020 - 05.2020
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

High School Diploma -

Glacier High School
Kalispell
06-2024

Skills

  • Customer service
  • Attention to detail
  • Quality control
  • Equipment maintenance
  • Team collaboration
  • Cleaning procedures
  • Problem solving
  • Workplace cleanliness
  • Chemical handling
  • Detergent and additive knowledge
  • Steam cleaning
  • Laundry room processes
  • Housekeeping support
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Self motivation
  • Reliability

Timeline

Laundry Attendant

Best Western Hotel
05.2022 - 06.2022

Housekeeping and Laundry Attendant

My Place Hotels
06.2020 - 02.2022

Housekeeping Room Attendant

Hilton
03.2020 - 05.2020

High School Diploma -

Glacier High School

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