Anastasia Battle
Severn,MD
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Catonsville, Maryland
08.2024 - Current
- Assisted pharmacists in filling and preparing prescriptions accurately.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Utilized pharmacy software to update patient records and prescription information.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Educated customers on proper medication usage and storage to promote safety and adherence.
- Collaborated with pharmacy team to resolve customer inquiries, enhancing customer satisfaction and trust.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Arranged work areas to streamline workflow and ensure quick access to supplies. for easy accessibility.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Field/Telephone Interviewer
WBA Research
Lanham, Maryland
03.2023 - 08.2024
- Conducted telephone interviews to gather data for market research projects.
- Engaged participants professionally to ensure clear communication and understanding.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Managed time effectively to complete a high volume of interviews daily.
- Recorded responses accurately using survey software and databases.
- Maintained confidentiality of participant information throughout the interviewing process.
- Monitored progress of survey completion, identifying any issues or discrepancies which arose during the process.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Achieved customer satisfaction ratings.
- Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
- Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
Online Grocery Associate
Walmart
Toledo, Ohio
09.2022 - 02.2023
- Assisted customers with online grocery orders and product selection.
- Collected and organized grocery items for efficient order fulfillment.
- Satisfied customers with quick, accurate service under tight deadlines.
- Provided exceptional customer service during order pickups and inquiries.
- Communicated with team members to ensure timely order processing.
- Used handheld devices to track inventory levels and product availability.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Researched products and pricing to ensure accuracy of orders.
Education
Bachelor of Arts - Clinical Psychology
University of Maryland, Baltimore County
Baltimore, MD12-2028
Associate of Arts - Psychology
Anne Arundel Community College
Arnold, MD07-2026
Skills
- Customer service
- Communication skills
- Issue resolution
- Team collaboration
- Problem-solving skills
- Medication management
- Research techniques
- Advanced math skills
- Time management
- Data entry
Certification
- Pharmacy Technician License
Timeline
Pharmacy Technician
Walgreen's Pharmacy
08.2024 - Current
Field/Telephone Interviewer
WBA Research
03.2023 - 08.2024
Online Grocery Associate
Walmart
09.2022 - 02.2023
Bachelor of Arts - Clinical Psychology
University of Maryland, Baltimore County
Associate of Arts - Psychology
Anne Arundel Community College