Anastasia Ebron
Tax Preparer
New Bern,NC
Overview
12
12
years of professional experience
Work History
Tax Preparer
H&R Block Tax Svc
01.2022 - Current
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
Receptionist
H&R Block
01.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
CNA Hospice Nurse
Community And Hospice Care
03.2013 - 08.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assembly Line Production Worker
Moen
08.2011 - 11.2013
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
Education
High School Diploma -
06.2011
Skills
- Data Gathering
- Records Management
- Risk Management
- Tax-Related Research
- Document Preparation
- Tax Return Preparation
- Financial Statement Review
- Bookkeeping
- Verbal/Written Communication
Timeline
Tax Preparer - H&R Block Tax Svc
01.2022 - Current
Receptionist - H&R Block
01.2020 - 04.2022
CNA Hospice Nurse - Community And Hospice Care
03.2013 - 08.2018
Assembly Line Production Worker - Moen
08.2011 - 11.2013
New Bern High School - High School Diploma,