Tracy Smith
Texas City,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Tax Preparer
Tracy Services
Texas City, TX
01.2011 - Current
- Assist clients with gathering and preparing State and Federal Tax return
- Maintained accurate records to help accountants effectively balance books and prepare budgets.
Tax Preparer
Baker Tilly
01.2022 - 04.2025
- Seasonal work I do during tax season, does not interfere with any other job I may have.
- Displayed excellent written, verbal and listening communication skills.
- Communicated with and coordinated preparation of documents with team members.
- Prepared estimated federal and state income tax payments.
Unemployment claims specialist (Remote)
Accenture
Kansas City, KS
09.2020 - 01.2021
- Assist unemployment claimant with application for unemployed, answered any questions they may have, 3 month contract with Accenture
- Compiled and evaluated the personal and financial histories of applicants to verify the completeness and accuracy of the information provided.
- Informed individuals about the eligibility requirements, applications processes and payment procedures for the benefits program.
Technical Support Agent (Remote)
Teleperformance
Humble, Tx
03.2019 - 09.2020
- Tech support specialist for major phone company, helped customers reset devices, change passwords and/or activate devices
- Diagnosed technical issues, identifying, and implementing corrective solutions.
- Guided users step-by-step through installations and technical fixes via phone call, email, and live chat.
Sr medical assistant
Memorial Herman Hospital
Humble, Tx
10.2014 - 03.2019
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.
- Prepared treatment rooms for patient examinations.
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
Education
Tax/Accountant
School Tax
Beaumont, Tx04.2011
High School Diploma - General
Warren High School
Warren, Tx06.1997
Skills
- Route assignments
- Workflow coordination
- Organization skills
- Document preparation
- Relationship building
- Client communication
- Data gathering
- Data inputting
- Verbal/written communication
- Bookkeeping expertise
- Sales tax filing
- Information processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
Timeline
Tax Preparer
Baker Tilly
01.2022 - 04.2025
Unemployment claims specialist (Remote)
Accenture
09.2020 - 01.2021
Technical Support Agent (Remote)
Teleperformance
03.2019 - 09.2020
Sr medical assistant
Memorial Herman Hospital
10.2014 - 03.2019
Tax Preparer
Tracy Services
01.2011 - Current
Tax/Accountant
School Tax
High School Diploma - General
Warren High School