Anastasia Eilering
Castle Rock,CO
Summary
Detail-oriented event planner known for exceptional organizational skills and effective communication. Successfully managed logistics for various events, enhancing operational efficiency and guest satisfaction through proactive problem-solving and attention to detail.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Event Coordinator/Assistant Facility Manager
Front Range Recreation
Castle Rock, CO
02.2021 - Current
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Implemented feedback mechanisms post-events, enhancing future planning processes.
- Supervised event setup and teardown, maintaining high standards of quality and safety compliance.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new staff on company policies, procedures, and customer interaction best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Implementation Manager
Nextel/Sprint Communications
Englewood, CO
08.2003 - 09.2021
- Developed and maintained project plans, ensuring alignment with client expectations and business objectives.
- Coordinated training sessions for end-users, increasing adoption rates and user satisfaction with new systems.
- Streamlined implementation processes, improving operational efficiency and reducing repeat contact
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Developed and delivered training programs for new call center agents, enhancing onboarding experience.
- Managed high-volume inbound calls, ensuring timely and accurate customer support.
- Resolved customer inquiries by utilizing CRM systems to track and document interactions.
- Provided product information and troubleshooting guidance to enhance customer satisfaction.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, COCertification - Event Planner
IAP Career College
Portland, OR05-2024
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Guest relations
- Event setup and breakdown
- Decision-making
- Special events planning
- Vendor relations
- Venue selection
- Client relationship development
Certification
- CSEP - Certified Special Event Professional
Languages
Russian
Native or Bilingual
Timeline
Event Coordinator/Assistant Facility Manager
Front Range Recreation
02.2021 - Current
Implementation Manager
Nextel/Sprint Communications
08.2003 - 09.2021
High School Diploma -
Cherry Creek High School
Certification - Event Planner
IAP Career College