Anastasia Goyette-Connerty
Ashby,USA
Summary
Adaptable Psychology undergraduate with a well-rounded understanding of cognitive, emotional, and social processes. Possesses strong analytical, problem-solving, and relationship-building skills. Committed to continuous professional growth and ready to contribute to a collaborative team environment while delivering excellent results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Gateways Community Services
Brookline, NH
09.2025 - Current
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Provided emotional support and guidance, fostering positive relationships with clients.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
Cashier/Customer Service
Hannaford
Lunenburg, MA
07.2025 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced shopping experience, provided product information and location assistance.
Bakery Associate
Hannaford
Lunenburg, MA
12.2023 - 12.2025
- Assisted in daily bakery operations, ensuring products met quality standards.
- Maintained cleanliness and organization of bakery equipment and workstations.
- Trained new associates on best practices for food safety and hygiene protocols.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
- Inspected goods to establish accurate pricing and labeling.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier/Customer Service
The Country Mile
Greenville, NH
08.2023 - 11.2023
- Handled cash and card transactions accurately while operating the register, scanning items, and bagging purchases efficiently.
- Verified customer identification for tobacco and alcohol sales in compliance with company policies and legal regulations.
- Assisted customers with questions and requests to provide excellent customer service.
- Maintained a clean and organized checkout area while restocking merchandise and supporting overall store operations.
Barista
Gourmet Donuts
Fitchburg, MA
06.2023 - 08.2023
- Prepared high-quality beverages following standardized recipes and customer preferences
- Maintained cleanliness and organization of workspace to ensure efficient service
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Assistant Teacher Aide
The Children's Garden Nursery School
Ashby, MA
09.2020 - 06.2023
- Assisted in supervising and caring for children in a safe and supportive environment
- Performed daily housekeeping tasks, including laundry, dishes, and classroom cleaning, to maintain cleanliness and organization.
- Performed toilet training and diapering with the younger aged children as well guidance in proper hand washing
- Responsible for the setup & cleanup of both snack time and nap time.
- Assisted head teachers with curriculum planning and age-appropriate activities to encourage learning and development.
Cashier/Customer Service
Market Basket
Fitchburg, MA
03.2018 - 09.2020
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Psychology
Fitchburg State University
Fitchburg, MA05.2026
High school diploma -
North Middlesex Regional High School
Townsend, MA06.2022
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Attention to detail
- Time management skills
- Professionalism and courtesy
- Hospitality and accommodation
- Clear communication
- Active listening
Certification
- Driver's License
Languages
English
Native or Bilingual
Timeline
DSP (Direct Support Professional)
Gateways Community Services
09.2025 - Current
Cashier/Customer Service
Hannaford
07.2025 - Current
Bakery Associate
Hannaford
12.2023 - 12.2025
Cashier/Customer Service
The Country Mile
08.2023 - 11.2023
Barista
Gourmet Donuts
06.2023 - 08.2023
Assistant Teacher Aide
The Children's Garden Nursery School
09.2020 - 06.2023
Cashier/Customer Service
Market Basket
03.2018 - 09.2020
Bachelor of Science - Psychology
Fitchburg State University
High school diploma -
North Middlesex Regional High School