Anastasia Hernandez
MIami,FL
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at LAZ Parking. Excelled in staff management and safety awareness, significantly improving service delivery. Adept at leveraging POS systems and fostering team cohesion, consistently exceeding performance targets. Demonstrates exceptional ability to master new skills rapidly, ensuring operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Parking Supervisor
LAZ Parking
03.2024 - Current
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Answered general questions about parking fees, facilities, and directions.
- Directed patrons to designated parking spaces.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
Sales Associate
Janie and Jack
11.2023 - 07.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Back of House Team Member Seasonal
Nieman Marcus
11.2023 - 01.2024
- Scanned orders on the iPads to get them ready to shipped out.
- Put a cart on the side where the customers cant grab the items and go from each floor to grab the in store merchandise to get them for the online orders.
- Look through back stocks, searched for bags, beauty, mens, etc.
- Once you find your the items you'll print out the labels and divide them from ground shipping and fast shipping.
- Put them in clears bags after having the shipping labels, then till get processes to boxing.
Parking Director
SP Plus Parking
02.2021 - 01.2023
- Tracked production and quality control systems to proactively identify deficiencies.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
Education
High School Diploma -
Dade Prep Academy
Cutler Bay, FL06.2025
Skills
- Customer Service
- POS System
- Heavy Lifting
- Staff Management
- Reading
- Safety awareness
- Fast learner
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Parking Supervisor
LAZ Parking
03.2024 - Current
Sales Associate
Janie and Jack
11.2023 - 07.2024
Back of House Team Member Seasonal
Nieman Marcus
11.2023 - 01.2024
Parking Director
SP Plus Parking
02.2021 - 01.2023
High School Diploma -
Dade Prep Academy