Anastasia Irvine
Holland
Summary
Attentive professional with a winning attitude and a desire to deliver exceptional service. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Focused on setting high expectations and raising service standards.
Overview
13
13
years of professional experience
Work History
Shift Leader
Black Rifle Coffee Company
Temple
2025.05 - 2025.08
- Supervised daily operations and ensured smooth workflow during shifts.
- Resolved customer issues promptly to maintain service quality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Receptionist
Sacred Saguaro Tattoo
Phoenix
2022.04 - 2024.04
- Greeted clients, managed appointments, and handled inquiries, significantly boosting client satisfaction.
- Processed payments and maintained accurate records, ensuring financial accuracy and accountability.
- Coordinated with tattoo artists to streamline schedules, enhancing operational efficiency.
- Facilitated communication between clients and artists, fostering a collaborative environment and improving service delivery.
General Manager
Ahipoki
Scottsdale
2022.01 - 2023.01
- Led daily operations, boosting efficiency and customer satisfaction through streamlined processes.
- Managed a team of 20, achieving consistent sales growth and high employee retention.
- Implemented cost-saving measures, reducing operational expenses and increasing profitability.
- Resolved customer issues promptly, enhancing overall service quality and brand reputation.
Dispensary Associate
Harvest
Phoenix
2021.01 - 2022.04
- Assisted customers with product selection, resulting in increased sales and customer satisfaction.
- Maintained accurate records of sales and customer interactions, ensuring compliance with company and state guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly, thereby fostering a loyal customer base.
Manager
Venezias Pizzeria
Mesa
2014.08 - 2020.11
- Implemented cost-saving measures, reducing expenses while maintaining service standards.
- Trained and supervised staff, enhancing team performance and efficiency.
- Managed daily operations, ensuring high customer satisfaction and efficient service.
- Increased sales by implementing strategic marketing and promotional campaigns.
- Trained and supervised staff, fostering a collaborative and productive work environment.
Kitchen Manager
Even Steven's Sandwiches
Phoenix
2016.11 - 2018.07
- Led kitchen staff, ensuring timely preparation and quality control, boosting customer satisfaction.
- Trained new employees on food safety and hygiene, enhancing compliance and operational efficiency.
- Coordinated with suppliers for consistent ingredient quality, maintaining high culinary standards.
- Fostered a team environment, improving staff productivity and ensuring seamless kitchen workflow.
Catering Manager
Chipotle
Phoenix
2013.12 - 2014.10
- Managed catering operations, ensuring timely delivery and high-quality service.
- Increased customer satisfaction through effective team coordination and problem-solving.
Cashier
Savers
Phoenix
2012.04 - 2013.12
- Assisted customers with inquiries, improving satisfaction and enhancing overall shopping experience
- Resolved customer issues efficiently, leading to a noticeable increase in repeat business
- Provided detailed product information, contributing to informed purchasing decisions
- Collaborated with team to maintain store cleanliness, ensuring a pleasant shopping environment
Education
High School Diploma -
Cactus High School
Peoria05.2014
Skills
- Client relations
- Problem solving
- Time management
- Customer service focus
- Team leadership
- Positive attitude
References
References available upon request.
Timeline
Shift Leader
Black Rifle Coffee Company
2025.05 - 2025.08
Receptionist
Sacred Saguaro Tattoo
2022.04 - 2024.04
General Manager
Ahipoki
2022.01 - 2023.01
Dispensary Associate
Harvest
2021.01 - 2022.04
Kitchen Manager
Even Steven's Sandwiches
2016.11 - 2018.07
Manager
Venezias Pizzeria
2014.08 - 2020.11
Catering Manager
Chipotle
2013.12 - 2014.10
Cashier
Savers
2012.04 - 2013.12
High School Diploma -
Cactus High School