Anastasia Irvine
Holland
Summary
Attentive professional with a winning attitude and a desire to deliver exceptional service. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Focused on setting high expectations and raising service standards.
Overview
13
13
years of professional experience
Work History
Shift Leader
Black Rifle Coffee Company
Temple
05.2025 - 08.2025
- Supervised daily operations and ensured smooth workflow during shifts.
- Resolved customer issues promptly to maintain service quality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Receptionist
Sacred Saguaro Tattoo
Phoenix
04.2022 - 04.2024
- Greeted clients, managed appointments, and handled inquiries, significantly boosting client satisfaction.
- Processed payments and maintained accurate records, ensuring financial accuracy and accountability.
- Coordinated with tattoo artists to streamline schedules, enhancing operational efficiency.
- Facilitated communication between clients and artists, fostering a collaborative environment and improving service delivery.
General Manager
Ahipoki
Scottsdale
01.2022 - 01.2023
- Led daily operations, boosting efficiency and customer satisfaction through streamlined processes.
- Managed a team of 20, achieving consistent sales growth and high employee retention.
- Implemented cost-saving measures, reducing operational expenses and increasing profitability.
- Resolved customer issues promptly, enhancing overall service quality and brand reputation.
Dispensary Associate
Harvest
Phoenix
01.2021 - 04.2022
- Assisted customers with product selection, resulting in increased sales and customer satisfaction.
- Maintained accurate records of sales and customer interactions, ensuring compliance with company and state guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly, thereby fostering a loyal customer base.
Manager
Venezias Pizzeria
Mesa
08.2014 - 11.2020
- Implemented cost-saving measures, reducing expenses while maintaining service standards.
- Trained and supervised staff, enhancing team performance and efficiency.
- Managed daily operations, ensuring high customer satisfaction and efficient service.
- Increased sales by implementing strategic marketing and promotional campaigns.
- Trained and supervised staff, fostering a collaborative and productive work environment.
Kitchen Manager
Even Steven's Sandwiches
Phoenix
11.2016 - 07.2018
- Led kitchen staff, ensuring timely preparation and quality control, boosting customer satisfaction.
- Trained new employees on food safety and hygiene, enhancing compliance and operational efficiency.
- Coordinated with suppliers for consistent ingredient quality, maintaining high culinary standards.
- Fostered a team environment, improving staff productivity and ensuring seamless kitchen workflow.
Catering Manager
Chipotle
Phoenix
12.2013 - 10.2014
- Managed catering operations, ensuring timely delivery and high-quality service.
- Increased customer satisfaction through effective team coordination and problem-solving.
Cashier
Savers
Phoenix
04.2012 - 12.2013
- Assisted customers with inquiries, improving satisfaction and enhancing overall shopping experience
- Resolved customer issues efficiently, leading to a noticeable increase in repeat business
- Provided detailed product information, contributing to informed purchasing decisions
- Collaborated with team to maintain store cleanliness, ensuring a pleasant shopping environment
Education
High School Diploma -
Cactus High School
Peoria05.2014
Skills
- Client relations
- Problem solving
- Time management
- Customer service focus
- Team leadership
- Positive attitude
References
References available upon request.
Timeline
Shift Leader
Black Rifle Coffee Company
05.2025 - 08.2025
Receptionist
Sacred Saguaro Tattoo
04.2022 - 04.2024
General Manager
Ahipoki
01.2022 - 01.2023
Dispensary Associate
Harvest
01.2021 - 04.2022
Kitchen Manager
Even Steven's Sandwiches
11.2016 - 07.2018
Manager
Venezias Pizzeria
08.2014 - 11.2020
Catering Manager
Chipotle
12.2013 - 10.2014
Cashier
Savers
04.2012 - 12.2013
High School Diploma -
Cactus High School
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