Summary
Overview
Work History
Education
Skills
Timeline

Lily Nance

Beans And Brews
Orem,UT
2
years of professional experience

Efficient Shift Leader, super enthusiastic about helping team members meet and exceed objectives in the workplace. A big people person who loves to interact with customers. Good at training others and being the first to deal with problems. Loves to collaborate and is resourceful in balancing customer, company, and employee needs. A big reader with a genuine love for books.

Work History

Shift Leader

5 Months
Beans And Brews | 01.2026 - 06.2026
  • Customer Service
  • Monitored inventory levels and helped order new stock and food items, making sure we had enough for our customers every day
  • Verified cash drawers and checked money in each till at the end of shifts.
  • Helped train new employees on the PTO machines, drink menus, customer service, and overall workflow.
  • Made sure customers left pleased with their interaction experience
  • Dealt with customer concerns and made sure to maintain a positive experience for guests
  • Memorized the menu and the multiple different ways of making drink and food items.

Shift Leader

8 Months
Swig n' Sweets | 11.2024 - 07.2025
  • Trained new employees in drink menu memorization, online ordering systems and iPads, customer service, and overall workflow.
  • Memorized the drink menu and measurements
  • Supervised employees to ensure productivity and uphold customer service standards.
  • Counted tills at the end of shifts
  • Messaged about the average sales with the whole staff to stay on top of our goals.
  • Enthusiastic customer service
  • Maintained a positive attitude while interacting with customers and team members.
  • Personalized customer interactions to enhance service quality and build up connections with regulars
  • Demonstrated the ability to learn new tasks quickly in fast-paced environments.

Education

High School Diploma

Clearfield High School | Clearfield | 05.2026

Bachelor of Arts - Photography

Utah Valley University | Orem, UT | 05.2028

Skills

Customer service management
Customer service
Conflict resolution
Client relations
Inventory management
Organizational management
Customer engagement
Stress management
Interpersonal relations

Timeline

Shift Leader

Beans And Brews
01.2026 - 06.2026Read More

Shift Leader

Swig n' Sweets
11.2024 - 07.2025Read More

Clearfield High School

High School Diploma
Read More

Utah Valley University

Bachelor of Arts from Photography
Read More
Lily Nance