Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Anastasia Khololeyenko

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Associate Regulatory Operations Specialist

IPG
Miami , FL
2023.01 - Current
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization.
  • Assisted with the development of project plans for new initiatives or process improvements.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Bottle Server

Club Space
Miami , FL
2022.04 - 2023.12
  • Provided exceptional service to high volume of daily customers.
  • Addressed concerns quickly to improve customer experience
  • Created a friendly and inviting atmosphere for new clients, facilitating discussions on current promotions and accurately noting their preferences.
  • Demonstrated outstanding customer service skills through proactive anticipation of guest needs and prompt response to requests.

Bottle server

Gala
Miami , FL
2022.05 - 2022.10
  • Demonstrated ability to fulfill multiple responsibilities in a timely manner.
  • Handled customer grievances with professionalism, effectively resolving issues through diplomatic acknowledgment and commitment to exceptional service.
  • Ensured outstanding customer service for a high volume of daily clients.

Waitress

Maggie McFly’s
Albany , NY
2019.11 - 2020.03
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Maintained effective communication with customers, co-workers and management
  • Implemented and ensured adherence to safety protocols for food handling.
  • Developed positive relationships with regular customers through friendly conversation.

Senior Sales Associate, Cashier

Lester’s
Brooklyn , NY
2016.10 - 2017.01
  • Maximized performance by monitoring daily activities and mentoring team members
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Answered questions about store policies and addressed customer concerns.
  • Developed and implemented strategies to increase sales volume.

Education

BS - Psychology

Hunter College of The City University of New York
New York, NY
09.2022

Psychology

SUNY At Albany
Albany, NY
03.2020

Diploma -

Abraham Lincoln High School
06.2018

Skills

  • Computer Skills (including but not limited to…): Powerpoint, Word, Excel, Outlook, POS, Open Table
  • Organized with a strong ability to multitask
  • Excellent communication skills, developed through experience in customer service and front desk reception.
  • Planning and coordination
  • Cross-Functional Communication
  • Strong critical thinking abilities
  • Interpersonal and relationship building skills obtained through sales/customer service positions and project correspondence.
  • Leading in teamwork

Languages

Russian
Native/ Bilingual

References

References available upon request.

Timeline

Associate Regulatory Operations Specialist

IPG
2023.01 - Current

Bottle server

Gala
2022.05 - 2022.10

Bottle Server

Club Space
2022.04 - 2023.12

Waitress

Maggie McFly’s
2019.11 - 2020.03

Senior Sales Associate, Cashier

Lester’s
2016.10 - 2017.01

BS - Psychology

Hunter College of The City University of New York

Psychology

SUNY At Albany

Diploma -

Abraham Lincoln High School
Anastasia Khololeyenko