Alyssa Lugo-Mercado
Lake Ronkonkoma,NY
Summary
Agile and adaptable worker with stellar work history of 8 years in customer service, motivational approach and upbeat nature. Skilled at training employees, leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Associate Manager (key Holder and Manager)
Tumi
11.2023 - 08.2024
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Maintained visuals within the store while providing satisfaction in the company and brand to keep up with latest trends.
- Increased customer engagement through the design of eye-catching graphics/visuals and advertisements.
- Maintained a high level of organization and attention to detail during the creation, revision, and finalization stages of each project.
- Consistently received positive feedback from clients for delivering visually appealing designs that met their needs and exceeded expectations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Trader Joe's (Order Writer)
Trader Joe's
09.2021 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Wrote and Managed the HABA section.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
CVS (Supervisor + key holder)
CVS
01.2021 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Starbucks at (Stop and Shop)
01.2020 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
The LEGO Store (Supervisor + key holder)
LEGO
12.2018 - 12.2020
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered questions about store policies and addressed customer concerns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Managed and motivated employees to be productive and engaged in work.
Worked for Chemistry Department In NCC
NCC
01.2018 - 03.2018
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Taught Children the importance of Biology as well as various experiments over the course of the summer.
Volunteer at Bobbi and the Strays
Bobby And The Strays
01.2016 - 12.2020
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Assisted with adoption process by providing information about animals to potential adopters.
- Attended community events to promote pet adoption and responsible pet ownership.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Worked at Cold Spring Harbor Laboratory
CSHL
06.2017 - 06.2018
- Checked assignments, proctored tests and provided grades according to CSHL standards.
- Taught small groups of students focused on specific parts of coursework.
- Organized instructional materials, facilities and solutions for experiments.
- Prepared lab for experiments using chemistry knowledge and instructional information.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Operated industrial mixers to compound and blend chemicals.
- Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid using strict safety protocols.
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
Experience with the elderly and petcare
Volunteer Elderly And Pet Care
01.2014 - 12.2023
Experience assisting teachers in Science Lab
NCC Science LAB
09.2018 - 12.2018
- Prepared lab for experiments using chemistry knowledge and instructional information.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Created and updated record of all supplies and equipment to monitor inventory.
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Operated industrial mixers to compound and blend chemicals.
- Organized instructional materials, facilities and solutions for experiments.
Education
Pre-Medicine Neurology - Generalized Medicine With Internal
Stonybrook University
High School Diploma -
West Hempstead High School
West Hempstead, NY06.2018
Skills
- Excellent customer service skills
- Proficient on a computer and able to do 80-90 WPM
- Able to multitask while having a striking attention to detail
- Able to input
- Knowledgeable of the Spanish, Italian, and French language
- Knowledge of several different programs including but not limited to Excel, Microsoft Word and Microsoft Outlook
- Extensive knowledge of social media platforms, marketing and technology
- Ability to communicate and work in a fast-paced environment
- Proven success in metrics-driven consultative sales environments
- Ability to communicate and work well with others in a work environment
- Ability to do stock/inventory and do a successful deposit with opening or closing, as well as manage a POS/cash register and returns
- Excellent at leading a crew and providing the best managerial support to help them improve any skills they have
- Proficient in creating budget spreadsheets using Microsoft Excel to effectively organize information
- Knowledge of several different programs including but not limited to Excel, Microsoft Word and Microsoft Outlook
- Excellent at Staff Training, Development of staff as well as many of the operations in the business
- Understanding/Creating scheduling for all parties to make decision making easier, improve productivity, morale and basic time management skills
Affiliations
- High Honor Roll, 2010-2017
- Principal's List, 2017-2019
- Concert Mistress, 2016-2018
- LGBT Club, 2014-2017
- Member of the Children's Orchestra Society (JSE), 2012-2015
- Quartet for Chamber, 2016-2017
Acknowledgments
- NYSSMA award
- National Art Honor Society Induction (2017)
- West Hempstead High School Director's Award for Orchestra (2018)
Hobbies
Hello!! My name is Alize I love to read manga, play video games and go on walks when the weather allows. I really enjoy cooking as well and some of my favorite things to cook would definitely be gnocchi, french toast and fried rice.
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Associate Manager (key Holder and Manager)
Tumi
11.2023 - 08.2024
Trader Joe's (Order Writer)
Trader Joe's
09.2021 - 11.2023
CVS (Supervisor + key holder)
CVS
01.2021 - 09.2021
Starbucks at (Stop and Shop)
01.2020 - 12.2020
The LEGO Store (Supervisor + key holder)
LEGO
12.2018 - 12.2020
Experience assisting teachers in Science Lab
NCC Science LAB
09.2018 - 12.2018
Worked for Chemistry Department In NCC
NCC
01.2018 - 03.2018
Worked at Cold Spring Harbor Laboratory
CSHL
06.2017 - 06.2018
Volunteer at Bobbi and the Strays
Bobby And The Strays
01.2016 - 12.2020
Experience with the elderly and petcare
Volunteer Elderly And Pet Care
01.2014 - 12.2023
Pre-Medicine Neurology - Generalized Medicine With Internal
Stonybrook University
High School Diploma -
West Hempstead High School
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