Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Dain Anderson

Miami,FL

Summary

Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in collaborating with teams to achieve both personal and organizational objectives. Expertise in resolving escalated customer support issues efficiently. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Tumi
Miami, FL
05.2021 - 05.2025
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Store Manager

GameStop
Miami, FL
01.2018 - 10.2021
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Host Manager

Neiman Marcus
Coral Gables, FL
08.2020 - 05.2021
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Encouraged team collaboration among staff members to maximize efficiency during peak periods.

Cook Supervisor

Pei Wei Asian Kitchen
Coral Gables, FL
09.2016 - 01.2018
  • Conducted regular meetings with kitchen staff to discuss menu changes, customer feedback and operational issues.
  • Collaborated with chefs and other team members on ideas for special events or promotions related to the restaurant's offerings.
  • Resolved customer complaints in a professional manner while maintaining high standards of service.

Education

Master of Science - Computer Science

University of Miami
Miami, FL
06-2025

High School Diploma -

Coral Gables Senior High
Coral Gables
06-2019

Skills

  • Customer service
  • Sales follow-up
  • Product sales
  • Machine learning
  • Customer engagement
  • Public speaking
  • Sales techniques
  • Effective communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Manager

Tumi
05.2021 - 05.2025

Host Manager

Neiman Marcus
08.2020 - 05.2021

Store Manager

GameStop
01.2018 - 10.2021

Cook Supervisor

Pei Wei Asian Kitchen
09.2016 - 01.2018

Master of Science - Computer Science

University of Miami

High School Diploma -

Coral Gables Senior High

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