Anastasia Mailander
Stockdale,TX
Summary
Proven track record in enhancing customer satisfaction and boosting sales revenue at Valvoline Instant Oil through exceptional problem-solving and customer service skills. Excelled in maintaining health and safety compliance across roles, demonstrating strong communication and housekeeping abilities. Achieved significant improvements in service quality and efficiency, contributing to positive client relationships and workplace safety.
Overview
3
3
years of professional experience
Work History
House Cleaner
Peachy Clean
10.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Lube Technician
Valvoline Instant Oil
11.2022 - 06.2023
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Boosted sales revenue by developing and implementing targeted sales strategies.
Cashier
Fry's Food Stores
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
GED -
Yavapai College
Prescott, AZ12-2023
Skills
- Problem-solving abilities
- Customer service excellence
- Maintenance and repairs
- Health and safety compliance
Timeline
House Cleaner
Peachy Clean
10.2024 - Current
Lube Technician
Valvoline Instant Oil
11.2022 - 06.2023
Cashier
Fry's Food Stores
10.2021 - 06.2022
GED -
Yavapai College
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