Anastasia Ntansah
Pawtucket,Rhode Island
Summary
Qualified Customer service Representative with 5 years in fast paced customer service and call center environment. Personable and Professional under pressure.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Acadia Healthcare
10.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Call Center Representative
Coastal Medical Inc
11.2014 - Current
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
Skills
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
Timeline
Billing Specialist
Acadia Healthcare
10.2022 - Current
Call Center Representative
Coastal Medical Inc
11.2014 - Current