Anastasia Pino Macias
Tampa,FL
Summary
Customer-focused professional with a strong background in delivering exceptional service and support. Proven ability in building positive relationships with customers and resolving issues effectively. Experienced in handling transactions accurately and efficiently, with a keen eye for detail. Skilled in team collaboration and adapting to fast-paced environments to meet customer needs. Quick learner with a commitment to continuous improvement and contributing to a positive work culture. Fluent in English and Spanish, facilitating clear communication and cultural understanding.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
Tampa, FL
04.2022 - 07.2024
- Fostered strong connections with customers by engaging in friendly interactions.
- Ensured customers received outstanding service, exceeding their expectations at all times.
- Built a loyal customer base by delivering tailored assistance and support to meet individual needs.
- Maintaining a positive and professional attitude during interactions.
- Collaborating with other team members to improve service efficiency.
Babysitter
Local Families Homes
Tampa, FL
11.2021 - 07.2024
- Completing light housekeeping tasks such as tidying up toys and books.
- Proactively keep parents informed with regular updates on their child's activities and progress.
- Skilled in maintaining a structured environment while ensuring a nurturing atmosphere.
- Engage children with a range of enriching activities, including outdoor games, baking, and cooking.
- Administering medication when needed according to parent instructions.
Education
High School Diploma -
Wharton High School
Tampa, FL05-2025
Skills
- Conflict Resolution
- Complaint resolution
- Store maintenance
- Effective Communication
- Flexibility and Adaptability
- Team Collaboration
- Time Management
- Multilingual Ability
- Customer Service
Languages
Spanish
Native/ Bilingual
Certification
- CPR Certification
- Concussion Certification
Affiliations
- Cooking and Baking
- Sports
- Arts and Crafts
Timeline
Customer Service Representative
Publix
04.2022 - 07.2024
Babysitter
Local Families Homes
11.2021 - 07.2024
High School Diploma -
Wharton High School