Anastasia Pronin
Miami,FL
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Le Pain Quotidian
Miami, FL
10.2021 - 12.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
Front Desk Receptionist
Planet Dodge
Miami, FL
08.2021 - 10.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Crew Member
Dunkin' Donuts
Miami, FL
12.2020 - 08.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
High School Diploma -
MCA Academy
Miami, FL06-2020
Associate of Arts - Graphic Design
Miami Dade College
Miami, FLSkills
- Supply Restocking
- Order Management
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Sales Techniques
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Server
Le Pain Quotidian
10.2021 - 12.2023
Front Desk Receptionist
Planet Dodge
08.2021 - 10.2021
Crew Member
Dunkin' Donuts
12.2020 - 08.2021
High School Diploma -
MCA Academy
Associate of Arts - Graphic Design
Miami Dade College
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