Anastasia Tupou
East Palo Alto,CA
Summary
Operations Supervisor with a strong track record in managing daily operations and optimizing workflows. Demonstrated success in enhancing customer satisfaction through effective asset management. Skilled in streamlining processes to achieve higher efficiency and productivity.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Propark Mobility
Mountain View, CA
10.2023 - Current
- Supervised daily parking and field operations across multiple locations, ensuring smooth workflows, compliance with procedures, and high-quality service delivery.
- Managed and tracked physical assets using tools like Asset Tiger, including inventory control, equipment assignments, and low-stock notifications, to reduce asset loss and downtime.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Collaborated with management to improve operational workflows and efficiency.
Customer Service Representative
Clark Pest Control
Belmont, CA
02.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service. Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing exceptional customer support, or assistance with product and service transactions.
- Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
- Identified opportunities for up-selling additional products or services based on customer needs. Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
QA Analyst
Owens Corning
Santa Clara, CA
08.2021 - 10.2022
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Monitored completed work, and provided feedback to improve team member performance.
- Inspected the finished product by checking its appearance, measurements, and looking for defects such as dead spots or bubbles.
- Maintained quality assurance procedure documentation.
- Identified quality trends to investigate system flaws, process inefficiencies, and training needs.
Operations Specialist
Tesla
Fremont, CA
10.2020 - 08.2021
- Identified operational and performance issues and worked with managers to resolve concerns.
- Reduced process lags and trained team members on best practices and protocols.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Shipping and Receiving Clerk
Torani
San Leandro, CA
09.2017 - 09.2020
- Checked customer orders, labeling and documentation prior to shipment to avoid delays. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads. Operated computers to access information related to shipping activities.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries. Coordinated with vendors on shipping schedules and backorders.
- Managed hazardous material documentation requirements when preparing orders for shipment.
Education
High School Diploma -
Fremont High School
Oakland, CA06.2017
Skills
- Customer service
- Performance analysis
- Claims assessment
- Operations management
- Policy development
- Team leadership
- Workflow optimization
Timeline
Operations Supervisor
Propark Mobility
10.2023 - Current
Customer Service Representative
Clark Pest Control
02.2023 - 10.2023
QA Analyst
Owens Corning
08.2021 - 10.2022
Operations Specialist
Tesla
10.2020 - 08.2021
Shipping and Receiving Clerk
Torani
09.2017 - 09.2020
High School Diploma -
Fremont High School