Anastasia Ware
Summary
Proven achiever in healthcare and beauty sectors, notably with Meyer Eye Group, where I expedited pre-certification processes and enhanced patient care through meticulous documentation. Skilled in HIPAA compliance and active listening, my friendly communication fosters client satisfaction and operational efficiency, securing a track record of high-quality service delivery.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Notorious Designz
Memphis, TN
01.2018 - 07.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Ophthalmic Scribe
Meyer Eye Group
Memphis, TN
06.2013 - 05.2017
- Expedited the pre-certification process by submitting accurate information to insurance companies for prompt approval of requested services.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
- Improved patient care by accurately documenting medical histories and examination findings.
- Maintained a high standard of professionalism, consistently exhibiting excellent organizational skills and attention to detail in all aspects of the role.
- Expedited the pre-certification process by submitting accurate information to insurance companies for prompt approval of requested services.
Ophthalmic Technician
Eye Specialty Group
Memphis, TN
05.2014 - 06.2016
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
Education
Cosmetologist License -
Empire Beauty School
Memphis, TN04.2018
Medical Assistant Certification -
Concorde Career College
Memphis, TN05.2013
High School Diploma -
Sheffield High School
Memphis, TN05.2009
Skills
- Social skills
- Friendly Communication
- Active Listening
- Multitasking efficiency
- HIPAA compliance awareness
- Patient History Documentation
- Problem-Solving
Timeline
Cosmetologist
Notorious Designz
01.2018 - 07.2023
Ophthalmic Technician
Eye Specialty Group
05.2014 - 06.2016
Ophthalmic Scribe
Meyer Eye Group
06.2013 - 05.2017
Cosmetologist License -
Empire Beauty School
Medical Assistant Certification -
Concorde Career College
High School Diploma -
Sheffield High School