Anastasiia Bernat

•Greeting customers, answering questions, and helping with issues related to their baggage. •Responsible for filling out forms related to lost, damaged, or delayed baggage; operating the computer system used for tracking baggage and arranging delivery for delayed luggage or assistive devices

•Interacted with airline passengers in a courteous, efficient, friendly and professional manner. Processing delayed, damaged and lost baggage claims

• assisted passengers whose baggage is mishandled , issue reports ,trace and endeavour to restore the missing baggage to the rightful owner as soon as possible to achieve customer satisfaction

• Ensuring all baggage file information is complete and accurate in the computerised system

•provided telephone support to customers, working with other airlines to find bags

• Hair extension master with 4 years of work experience. I work in Italian hair extension technology. I am responsible, I do my work with precision, the capsules are small and inconspicuous. Ready to work as an assistant, learn new things and become part of your team
• I have certificates of completion of hair extensions courses and advanced training
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• Educated clients on hair care techniques and recommended appropriate products to maintain their desired look at home.
• Applied chemical treatments such as relaxers, straighteners, keratin treatments, with accuracy and precision.
• Scheduled appointments
• Assisted stylists in preparing clients for coloring services by performing tasks such as shampooing and blow drying hair.
• Utilized social media platforms such as Instagram or Facebook to showcase portfolio of work completed at the salon.
• Maintained a clean and organized work station while adhering to safety protocols.

• Responsible, attentive to details, like to learn and improve my skills, happy to help people hear
• 9 years of experience in the field of sales of hearing aids:
• 1. Quality adjustment and selection of hearing aids
• 2. audiometry test
• 3. Individual ear tabs
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• Provided technical support for customers in resolving complex issues.
• Collaborated with marketing teams to develop promotional campaigns.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.