Marion Hubner Ossa
Fort Worth,Texas
Summary
Dynamic and customer-focused professional seeking an Air Hostess position, dedicated to delivering exceptional service and ensuring passenger satisfaction through effective problem-solving skills. Committed to maintaining the highest safety standards while creating a welcoming and friendly atmosphere for all passengers. Adept at handling diverse situations with poise and efficiency, always prioritizing the well-being and comfort of travelers.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE AGENT - BAGGAGE SERVICE OFFICE
Envoy Air
09.2022 - Current
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Deescalate problematic situations and issues
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
CAREGIVER
Visiting Angels
11.2019 - 02.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
BEHAVIORAL HEALTH SPECIALIST
Youth Advocate Programs
02.2013 - 10.2013
- Enhanced patient outcomes by utilizing evidence-based practices and tailoring interventions to individual needs.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Supported clients in navigating community resources when necessary, connecting them with appropriate services for further assistance.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
ADMINISTRATIVE SUPPORT ASSISTANT
U.S. Army Corps of Engineers
05.2008 - 02.2013
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
Education
Master’s in Social Work, MSW - Social Work
University of Texas at Arlington
Arlington, Texas08.2013
Bachelor’s of Sociology, BA - Sociology
Ashford University
12.2011
Skills
- Customer service
- Time management
- Reliability and punctuality
- Adaptability and flexibility
Awards
Camp El Har, Counselor of the Year, August 2005
Timeline
CUSTOMER SERVICE AGENT - BAGGAGE SERVICE OFFICE
Envoy Air
09.2022 - Current
CAREGIVER
Visiting Angels
11.2019 - 02.2021
BEHAVIORAL HEALTH SPECIALIST
Youth Advocate Programs
02.2013 - 10.2013
ADMINISTRATIVE SUPPORT ASSISTANT
U.S. Army Corps of Engineers
05.2008 - 02.2013
Bachelor’s of Sociology, BA - Sociology
Ashford University
Master’s in Social Work, MSW - Social Work
University of Texas at Arlington
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