Crystal Yslas
Summary
Dedicated customer service and airport operations, issue resolution. Warehouse work. Material handler. Food and beverage. Automotive sales. utility consultant.
Overview
13
13
years of professional experience
Work History
Baggage Service Agent/Customer Service Representative
Prospect Airport Services
DFW Area
03.2024 - 04.2026
- Resolved escalated baggage complaints with professionalism and empathy, enhancing passenger satisfaction.
- Assisted passengers with delayed, damaged, and missing baggage claims, ensuring timely resolutions.
- Coordinated baggage claim and service desk procedures, effectively reducing customer wait times.
Trusted Advisor, Business Energy Brokerage
Inertia Resource Inc.
DFW Area
11.2018 - 03.2021
- Negotiated multi-year contracts, achieving lower operating costs for clients.
- Facilitated the negotiation of three-year future contracts to secure favorable terms.
- Monitored market trends, pricing, and demand forecasts to optimize energy purchasing decisions.
- Assisted in analyzing future utility rates to provide informed recommendations.
Home Healthcare
In-Home Support Services
CA Area
02.2017 - 03.2018
- Supported clients in managing medications, personal care, mobility, and monitoring vital signs.
- Provided dependable support during medical appointments and daily living activities.
- Instructed individuals on maintaining personal hygiene and cleanliness in daily living.
- Guided clients in developing effective strategies to manage stress and emotions.
Residential Energy Consultant
Entrust Energy
DFW Area
08.2013 - 01.2016
- Developed repeat business and referrals through relationship-focused customer service.
- Built repeat business and referrals through relationship-focused customer service.
- Assisted customers in obtaining utility contracts by providing information and guidance through the application process.
- Facilitated callbacks for potential future customers.
Education
High School Diploma -
Palm Springs High School
Skills
- Baggage Claims
- Claim resolution
- Passenger Support
- Customer Service
- Safety Procedures
- Conflict Resolution
- Time Management
- Problem Solving
- Communication
- Team Training
- Sales Techniques
Timeline
Baggage Service Agent/Customer Service Representative
Prospect Airport Services
03.2024 - 04.2026
Trusted Advisor, Business Energy Brokerage
Inertia Resource Inc.
11.2018 - 03.2021
Home Healthcare
In-Home Support Services
02.2017 - 03.2018
Residential Energy Consultant
Entrust Energy
08.2013 - 01.2016
High School Diploma -
Palm Springs High School