Anastasiia Mushtaieva
Jupiter,FL
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Jupiter Granite Co.
Jupiter, FL
05.2021 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Manager
Sarpino's Pizzeria
Chicago, IL
07.2018 - 04.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Bachelor of Law - Law
Bankovskaya Academy
Ukraine 05-2018
Skills
- Workflow Coordination
- Proposal Writing
- Proficient in [Software]
- Oral and Writing Communication
- Listening Skills
- Scheduling and Calendar Management
- Contract Negotiations
- Conflict Management
- Project Management
- Exceptional Customer Support
- Customer Service
Affiliations
I enjoy practicing yoga three times a week, immersing myself in the soothing rhythm of the poses and finding inner peace through mindfulness. Additionally, I find solace in listening to music, allowing melodies to transport me to different emotional landscapes. My passion for art is a constant source of inspiration, whether I'm admiring masterpieces in galleries or expressing my creativity through various mediums.
Languages
English
Professional
Russian
Professional
Ukrainian
Professional
German
Elementary
References
References available upon request.
Timeline
Front Office Manager
Jupiter Granite Co.
05.2021 - Current
Manager
Sarpino's Pizzeria
07.2018 - 04.2021
Bachelor of Law - Law
Bankovskaya Academy