Anastasiia Serhiieva
Atlanta
Summary
Knowledgeable about different beauty products that meet individual needs and flatter face shapes and skin types. Friendly, upbeat and personable. Focused on building long-lasting and loyal relationships.
Skilled at applying makeup for everyday use and special events such as prom, weddings and galas. Proficient in handling money, cleaning counters and restocking supplies. Team-oriented and hardworking with good communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Prestige Beauty Sales Lead
Macys Department Store
02.2023 - Current
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Developed strong relationships with vendors for exclusive product access, improving overall merchandise selection for customers.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
Senior Skincare Advisor
Center Aesthetic & Dermatology
11.2022 - 03.2023
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Optimized client retention through effective communication during follow-up appointments, ensuring their ongoing satisfaction with the provided services or products.
- Educated clients on proper application techniques for optimal product efficacy and long-term results.
Makeup Artist
Sephora
03.2022 - 10.2022
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Store Manager
Brokard
04.2020 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager's Assistant
Brokard
02.2019 - 03.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Cosmetologist
Self-employeed
01.2017 - 01.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Bachelor of Arts -
Kiev University of Culture And Arts
Kiev Ukraine10.2020
Skills
- Strong Communication Skills
- Exceptional customer service
- Money Handling
- Adaptable to change
Languages
English
Full Professional
Russian
Full Professional
Ukrainian
Native or Bilingual
Polish
Professional Working
German
Limited Working
Timeline
Prestige Beauty Sales Lead
Macys Department Store
02.2023 - Current
Senior Skincare Advisor
Center Aesthetic & Dermatology
11.2022 - 03.2023
Makeup Artist
Sephora
03.2022 - 10.2022
Store Manager
Brokard
04.2020 - 02.2022
Store Manager's Assistant
Brokard
02.2019 - 03.2020
Cosmetologist
Self-employeed
01.2017 - 01.2019
Bachelor of Arts -
Kiev University of Culture And Arts