Summary
Overview
Work History
Education
Skills
Timeline
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Anastasiya Audzeikina

Philadelphia,PA

Summary

Goal-oriented supervisor with 10 years of experience in leadership roles. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Proactive and hardworking individual focused on continuous operational improvement. Devoted animal shelter volunteer.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Privite Trade Unitary Enterprise "ESCHE"
09.2014 - 09.2023
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Created new advertising campaigns and posted merchandise information on social media.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Animal Shelter Volunteer

Gomel Public Association For Protection Of Animals
08.2009 - 09.2020
  • Cared for over 70 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime and assisted with adoption.
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Collaborated with shelter staff to develop new initiatives to improve animals' quality of life.

Pet Store Clerk

Pet Store Belarus
01.2013 - 09.2014
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Travel Agent

Travelagency "Paradise"
08.2012 - 12.2012
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.

Merchandiser

Closed Joint Stock Company "Dobronom"
04.2010 - 05.2011
  • Monitored inventory levels and maintained adequate merchandise on display in the sales floor.
  • Worked with store managers to develop store layout and visual merchandising plans and strategies to promote merchandise in the store.
  • Suggested new ideas and concepts to improve merchandise display, created interior displays to promote products.

Education

Bachelor of Economics - Logistics Specialist - Economist

Sukhoi State Technical University
Belarus, Gomel
03.2015

Bachelor of Marketing in Tourism And Sport - Economics, Marketing

Sukhoi State Technical University
Belarus, Gomel
06.2014

Skills

  • Personnel Training and Development
  • Customer Service
  • Client Relations and Retention
  • Effective Workflow Management
  • Sales Expertise
  • Positive and Constructive Feedback
  • Budgeting and Reporting
  • Exceptional Interpersonal Communication
  • Customer Relations
  • Verbal and Written Communication
  • Persuasive Negotiations
  • Creative Solutions
  • Scheduling and Coordinating
  • Cash Register Operations
  • Social Media Platforms
  • Microsoft Excel
  • Microsoft Office

Timeline

Customer Service Manager

Privite Trade Unitary Enterprise "ESCHE"
09.2014 - 09.2023

Pet Store Clerk

Pet Store Belarus
01.2013 - 09.2014

Travel Agent

Travelagency "Paradise"
08.2012 - 12.2012

Merchandiser

Closed Joint Stock Company "Dobronom"
04.2010 - 05.2011

Animal Shelter Volunteer

Gomel Public Association For Protection Of Animals
08.2009 - 09.2020

Bachelor of Economics - Logistics Specialist - Economist

Sukhoi State Technical University

Bachelor of Marketing in Tourism And Sport - Economics, Marketing

Sukhoi State Technical University

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Anastasiya Audzeikina