Anastassia Ramatar-Murray
East Orange,New Jersey
Summary
Motivated and goal-oriented professional with over 10 years of experience in customer service, specializing in customer relations and sales. With an associate degree in Business Studies, I have developed a deep understanding of business enterprise. Committed to exceeding customer and employer expectations by consistently delivering exceptional service and fostering strong client-company relationships. Seeking to join a dynamic organization where skills and knowledge can be fully utilized to contribute to ongoing development within the global economy, while maintaining a competitive advantage.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Conduent
04.2021 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed timely and effective replacement of damaged or missing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative for Microsoft
Concentrix
08.2018 - 01.2020
- Boosted typing accuracy and performance.
- Conducted telephonic sales for various products to international clients.
- Accessing customers' accounts and providing them with information on previous orders
- Compiled thorough documentation for each telephonic conversation.
Customer Service Representative for AT&T and Direct TV
Ibex Global
08.2016 - 07.2018
- Consistently executed typing and word processing assignments promptly.
- Selling different products over the phone to international customers
- Accessing customers' accounts and providing them with information on previous orders
- Making detailed documentation of telephone conversations
Engagement Specialist
STARTEK
09.2012 - 07.2016
- Demonstrated proficiency in precise word processing functions.
- Managed international phone sales for diverse product lines.
- Provided customers with details regarding their previous orders.
- Documented detailed records of telephone conversations.
Education
Associate Degree - Business Studies
Portmore Community College
Kingston, Jamaica01.2016
Diploma - Business
Garvey Maceo High School
Clarendon, Jamaica01.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Call center operations
Timeline
Customer Service Representative
Conduent
04.2021 - Current
Customer Service Representative for Microsoft
Concentrix
08.2018 - 01.2020
Customer Service Representative for AT&T and Direct TV
Ibex Global
08.2016 - 07.2018
Engagement Specialist
STARTEK
09.2012 - 07.2016
Associate Degree - Business Studies
Portmore Community College
Diploma - Business
Garvey Maceo High School