Anastazia Villarreal
Pflugerville,TX
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with Number years in hospitality industry. Experience managing front desk team of guest service specialists. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Planet Fitness
12.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Assisted in increasing occupancy rates by proactively upselling membership deals and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the gym brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Supported sales efforts by promoting gym facilities and services during interactions with potential clients or guests.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for gym reputation, staff productivity, and operational efficiency.
- Resolved guest issues with memberships or payments with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove revenue.
Hostess
54th Street Grill & Bar
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Usher/Concession
Cinemark
05.2022 - 06.2023
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained updated knowledge of event information to provide guests with accurate details.
Education
High School Diploma -
Weiss High School
Pflugerville, TX06.2023
Skills
- Word Processing
- Reservations Management
- Guest Relations
- Hospitality services
- Team building and supervision
- Rate changes
- Cash control
- Staff Supervision
- Training and mentoring
- Time Management
- Effective Planning
- Exceptional communication
- Task Delegation
- Administrative Skills
- Listening Skills
- Conflict Management
- Staff Training and Development
- Issue Resolution
- Scheduling and Planning
- Cash Handling
- Problem-solving skills
- Cash Handling Accuracy
- POS System Operation
- Team building proficiency
- Organizational expertise
- Data Entry Efficiency
- Decision Making Aptitude
- Documentation And Reporting
Timeline
Front Desk Supervisor
Planet Fitness
12.2023 - Current
Hostess
54th Street Grill & Bar
06.2023 - 12.2023
Usher/Concession
Cinemark
05.2022 - 06.2023
High School Diploma -
Weiss High School