Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anatalia Guzman

Reading,PA

Overview

9
9
years of professional experience

Work History

Nursing Assistant

San Joseph Penn State Health
Reading, PA
06.2019 - Current

Provides direct patient care under the supervision of a registered Nurse.

Customer Service Representative

UNO Call Center
Dominican Republic
10.2016 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Politecnico Martina Mercedes Zouain
Dominican Republic
06.2016

Skills

  • Active listening
  • Patience
  • Time management
  • Problem Solving
  • Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Nursing Assistant

San Joseph Penn State Health
06.2019 - Current

Customer Service Representative

UNO Call Center
10.2016 - 10.2018

High School Diploma -

Politecnico Martina Mercedes Zouain
Anatalia Guzman