ANATHOLI CEPEDA

- Maintains facility cleanliness and safety standards through detail-focused routines education & certifications.

- Runs variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

- Keeps building spaces premises clean inside and outside.

Resolved logistical and customer order issues quickly in high-volume warehouse setting

- Delivered consistent performance under pressure, balancing multiple tasks with precision

- Excelled in critical thinking and accuracy to ensure proper fulfillment and customer satisfaction.

Scheduled patient appointments and addressed inquiries with empathy and professionalism

- Verified insurance eligibility and documented patient information with attention to accuracy

- Maintained electronic health records (EPIC, Cerner), ensuring HIPAA compliance

- Liaised between patients and providers to streamline communication and care coordination.

- Maintained excellent customer ratings through reliable, courteous, and efficient service.

- Managed routes, scheduling, and vehicle maintenance independently.

- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Provided high-touch service to tenants, including VIPs and celebrities, with confidentiality

- Supervised staff and coordinated scheduling, special requests, and crisis resolution

- Managed daily operations and optimized team workflows through hands-on leadership