Andrea Nations
Rock Springs,WY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. A Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
The Stellar Cellar
Rock Springs, WY
07.2023 - Current
- Maintained a clean sales floor, straightened, and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
Beauty Advisor
Ulta Beauty Inc.
Rock Springs, WY
10.2022 - 05.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Retail Associate
Sidekicks Book and Wine Bar
Rock Springs, WY
07.2019 - 03.2020
- Maintained a clean sales floor, straightened, and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
Associate of Arts - History
Western Wyoming Community College
Rock Springs, WY05-2021
Bachelor of Arts - History
Weber State University
OgdenSkills
- Loss Prevention
- Cash Register Operation
- Approachability
- Product Merchandising
- Cleaning and Sanitizing
- Self-Directed Learning
- Verbal and Written Communication
- Sales Promotion
- Sales proficiency
- Active listening
- Conflict resolution
- Merchandise display
- Cash handling accuracy
- Upselling techniques
- Product knowledge expertise
- Loss prevention awareness
Accomplishments
- Honors History Courses at Western Wyoming Community College and Weber State University
Affiliations
- Proficient to advanced knowledge in video games, popular television shows, and horror films.
References
References available upon request.
Timeline
Sales Associate
The Stellar Cellar
07.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
10.2022 - 05.2023
Retail Associate
Sidekicks Book and Wine Bar
07.2019 - 03.2020
Associate of Arts - History
Western Wyoming Community College
Bachelor of Arts - History
Weber State University