Languages
Summary
Overview
Work History
Education
Skills
Timeline
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Anavelia Sobarzo

Surprise,AZ

Languages

Spanish
Native or Bilingual

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Associate

Neighborhood Walmart
Surprise, AZ
05.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Administrative Assistant II

Arizona Department Of Corrections Perryville
Goodyear, AZ
03.2007 - 06.2016
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Maintained company handbook to outline policies and provide insights to company mission and values.

Education

No Degree - General Business

Glendale Community College
Glendale, Az

No Degree - Criminal Justice

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

High School Diploma -

Dysart High School
El Mirage, AZ
05.1976

Skills

  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Refunds and Returns Management
  • Establishing and Maintaining Customer Relationships
  • Administrative and Office Support
  • Customer Data Confidentiality

Timeline

Customer Service Associate

Neighborhood Walmart
05.2017 - Current

Administrative Assistant II

Arizona Department Of Corrections Perryville
03.2007 - 06.2016

No Degree - General Business

Glendale Community College

No Degree - Criminal Justice

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Dysart High School

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Anavelia Sobarzo