Saquoia Sims
Birmingham,USA
Summary
Motivated and dependable student with strong customer service and communication skills gained through retail experience. Known for being organized, detail-orientated, and able to work effectively In fast-paced environments. Seeking opportunities to build professional experience while contributing positively to a team.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2025 - Current
- Provid friendly, efficient customer service by assisting shoppers with product selection, questions, and concerns
- Operated cash registers accurately, handling cash, credit, and digital payments while balancing drawers
- Maintain a clean, organized sales floor and restocked merchandise to ensure product availability
- Work collaboratively with team members to meet daily store goals in a fast-paced environment.
Mental Health Associate
Alabama Clinical Schools
01.2025 - Current
- Working with adolescent males ages 8-18 with behavioral issues, as well as victims of abuse in many forms.
- Participating in counseling and the use of activities to help redirect and control their aggression impulses.
- Helping tech skills in crisis management and techniques in anger management.
- Processing with residents to help identify both their triggers and what causes extreme overstimulation.
Customer Service Representative
Walmart
01.2024 - 01.2025
- Consistently creating a welcoming environment for customers and co-workers, ensuring that they have a memorable experience.
- Contribute to the customer service experience.
- Address challenges according to policies of Walmart.
- Handle issues of return, exchange and refund.
- Adhere to safety procedures in ensuring the security and safety of customers within the store.
- Ensure total satisfaction of customers during their shopping experience.
- Respond professionally to compliments and complaints from customers.
- Maintain a balance cash drawer.
- Understand the Walmart regulatory rules guiding a customer service associate
- Deal with customers through the telephone, electronic means and face to face.
Key Holder & Customer Service Specialist
Simply Southern
05.2021 - 12.2023
- Resolved customer complaints via phone, email, social media, or in person. This also entailed answering incoming customer calls regarding payment issues, product problems, service questions and general customer concerns.
- Supervised staff and assisted other cashiers.
- Took payment and other important information such as addresses and phone numbers.
- Suggested solutions when a system malfunctioned.
- Informed customer of deals and promotions whenever they were available.
- Updated customer information in the customer service database when necessary.
- Impacted the company’s baseline by problem solving and converting those seemingly dissatisfied customers into frequent and consistent customers.
- Worked hand-in-hand with the management team to stay abreast with all product information and be informed of any changes in the company’s policies.
- Provided accurate, valid and complete information by using the right systems.
- Adhered to the company’s communication procedures, guidelines and policies.
- Manage security codes for alarm systems
- Opened the store for a full day of operation and closed the store making sure to maintain both polices while doing so.
Education
Bachelor of Science - Business Administration: Human Services
Gordon State College
Barnesville, GA05-2024
Associate of Arts And Sciences - Sociology
Gordon State College
Barnesville, GA12-2021
Skills
- Conflict resolution techniques
- Problem solving skills
- Adaptable, customer focused, collaborative multi-tasker
- High standards, positive attitude, empathetic
- Group and individual working skills
- Detail oriented, Calming presence
- Patient observation
- Charting and clinical documentation
- De-escalation techniques
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
07.2025 - Current
Mental Health Associate
Alabama Clinical Schools
01.2025 - Current
Customer Service Representative
Walmart
01.2024 - 01.2025
Key Holder & Customer Service Specialist
Simply Southern
05.2021 - 12.2023
Bachelor of Science - Business Administration: Human Services
Gordon State College
Associate of Arts And Sciences - Sociology
Gordon State College