Anavia Monroe
Metter,GA
Summary
Versatile and dynamic professional with a proven track record at Peachtree Immediate Care. Adept in HIPAA compliance and delivering exceptional customer service. Demonstrated excellence in patient care coordination, streamlining administrative processes, and enhancing customer satisfaction. Proven leadership skills in fostering teamwork and achieving performance metrics. Showcasing a unique blend of medical knowledge and interpersonal skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Peachtree Immediate Care
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
Virtual Assistant
Jeep Stop
10.2020 - 04.2022
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Executed travel arrangements by researching and booking flights and accommodations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Coordinated Skype calls across multiple time zones.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Call Center Representative Specialist
One Touch Systems
09.2018 - 04.2020
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
- Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
- Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Diploma -
Metter High School
Metter, GAGeorgia Southern University
Statesboro, GASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Phlebotomy
- Data entry
- Reliable team player
- Electronic medical records
- Insurance authorizations
- Type coding
- Customer relationship management (CRM)
- Medical billing and coding
- Trustworthy companion
- Appointment setting
Timeline
Medical Assistant
Peachtree Immediate Care
08.2022 - Current
Virtual Assistant
Jeep Stop
10.2020 - 04.2022
Call Center Representative Specialist
One Touch Systems
09.2018 - 04.2020
Diploma -
Metter High School
Georgia Southern University
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