Anavictoria Stenner
El Paso
Summary
Friendly and outgoing server with a strong ability to quickly learn and adapt in fast-paced environments. Known for excellent interpersonal skills, providing outstanding customer service, and creating a welcoming dining experience. Energetic, personable, and professional, with a passion for teamwork and ensuring guest satisfaction.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Host
Crave Kitchen & Bar
El Paso
09.2024 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservation system and coordinated table assignments.
- Communicated guest needs to kitchen and serving staff effectively.
- Maintained cleanliness and organization of the host stand area.
- Assisted in training new hosts on service protocols and systems.
- Supported special event setups by preparing designated areas efficiently.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Server
Crave Kitchen & Bar
El Paso
09.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu knowledge to guide guest selections effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Supported team members during peak hours to manage workload efficiently.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
Education
Coronado High School
El Paso, TXSkills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Effective communication
- Menu knowledge
- Staff training
- Reservations
- Foreign language skills
- Food allergy awareness
- Multitasking proficiency
- Telephone reception
- Menu rotation
- Reservation management
- Menu design
- Professional appearance
- Customer engagement
- Task prioritization
- Dining room management
- POS software
- Order accuracy
- Front of house organization
- Team player mentality
- Greeting guests
- Upselling
- Table setting arrangements
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Host
Crave Kitchen & Bar
09.2024 - Current
Server
Crave Kitchen & Bar
09.2024 - Current
Coronado High School