Anay Alvarez Coto
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining store operations at Miri's Supermarket. Expert in customer service and store organization, demonstrated through successful multitasking and maintaining high standards of cleanliness. Skilled in cash handling accuracy, with a knack for sales and promotions, contributing significantly to team efforts and company goals.
Overview
13
13
years of professional experience
Work History
Store Associate
Miri's Supermarket
03.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Marketing Coordinator
Municipal Government Institution
02.2020 - 10.2022
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Librarian
Municipal Library
01.2015 - 09.2020
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Trained and supervised library staff, volunteers and other personnel.
Teacher
Middle-High School
09.2011 - 01.2015
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Arts - Sociology
University of Havana
Cuba05.2011
Skills
- Customer Service
- Sales and Promotions
- Cash Handling Accuracy
- Product display
- Product support
- Store Organization
Timeline
Store Associate
Miri's Supermarket
03.2023 - Current
Marketing Coordinator
Municipal Government Institution
02.2020 - 10.2022
Librarian
Municipal Library
01.2015 - 09.2020
Teacher
Middle-High School
09.2011 - 01.2015
Bachelor of Arts - Sociology
University of Havana
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