Anaya Matias
Chicago,IL
Summary
Detail-oriented professional specializing in patient check-in and HIPAA compliance. Demonstrated success in improving patient flow and satisfaction through effective communication and teamwork. Committed to optimizing healthcare experiences by enhancing support and collaboration among team members.
Overview
3
3
years of professional experience
Work History
Receptionist
Warren Barr Gold Coast
Chicago, IL
03.2025 - Current
- Greeted patients warmly, ensuring positive first impressions during check-in.
- Checked patients in and out, efficiently collecting co-payments and enhancing patient experience.
- Answered incoming calls, providing timely responses to patient and medical office inquiries.
- Handled patient inquiries, providing accurate information about services offered.
- Coordinated with medical staff to ensure smooth patient flow.
- Maintained organized patient records, regularly updating information.
- Prepared charts for new patients, ensuring completion of necessary forms.
- Managed office phone lines by checking voicemail, returning calls, and directing messages.
- Ensured compliance with HIPAA regulations by following established protocols.
- Ensured smooth shift changes.
- Routed laboratory or diagnostic results to appropriate staff.
Beauty Advisor
Ulta Beauty Inc.
Chicago, IL
11.2023 - Current
- Educated customers on proper use of cosmetics, fragrances, and other beauty products.
- Organized and designed merchandise displays to elevate customer experience.
- Monitored inventory levels to guarantee product availability for customers.
- Processed transactions accurately and efficiently at checkout counters.
- Addressed customer complaints swiftly while following company policies.
- Collaborated with team members to cultivate a welcoming store environment.
- Sanitized areas and upheld cleanliness standards according to visual merchandising guidelines.
- Maintained sales records for store management oversight.
Education
High School Diploma -
Noble Street College Prep
Chicago, IL06-2023
Skills
- Patient check-in
- Appointment scheduling
- Record maintenance
- Customer support
- Flexible scheduling
- Team collaboration
- Data entry
- Effective communication
- Problem solving
- Multi-line telephone skills
Timeline
Receptionist
Warren Barr Gold Coast
03.2025 - Current
Beauty Advisor
Ulta Beauty Inc.
11.2023 - Current
High School Diploma -
Noble Street College Prep