Anaya Oxendine
Riverview
Summary
Dynamic Shift Supervisor with proven expertise in cash handling and staff management at Starbucks. Enhanced customer satisfaction through effective conflict resolution and employee training, leading to improved operational efficiency. Recognized for implementing inventory control measures that minimized waste and optimized stock levels, fostering a motivated and productive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Riverview, FL
01.2024 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new team members in store procedures and best practices.
- Managed inventory levels, ensuring availability of products without overstocking.
- Executed promotional campaigns, enhancing customer engagement and sales performance.
- Developed schedules to maintain optimal staffing during peak hours and events.
- Resolved customer complaints promptly, improving overall satisfaction levels in-store.
- Conducted regular performance evaluations to identify areas for team development.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Shift Supervisor
Panda Express
Riverview, FL
08.2022 - 01.2024
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Shift Supervisor
Panera Bread
Riverview, FL
08.2020 - 08.2022
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new baristas on company standards and beverage preparation techniques.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented operational improvements that enhanced team productivity and customer satisfaction metrics.
- Conducted performance evaluations, providing constructive feedback to foster employee development and growth.
- Resolved customer complaints promptly, ensuring a positive experience and promoting brand loyalty.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Collaborated with management on strategic initiatives to drive sales growth and operational excellence.
Education
Biomedical Studies
Hillsborough Community College
Tampa, FLHigh School Diploma -
Sumner Highschool
Riverview, FL05.2024
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Operations management
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
Certification
ecosure safety certification
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
Shift Supervisor
Panda Express
08.2022 - 01.2024
Shift Supervisor
Panera Bread
08.2020 - 08.2022
Biomedical Studies
Hillsborough Community College
High School Diploma -
Sumner Highschool