Anayah Funnie
Charleston,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cashier
Wendy’s
Myrtle Beach, SC
03.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Prep Cook
Margaritaville
Myrtle Beach, SC
06.2015 - 11.2017
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Front Desk Receptionist
The Caribbean
Myrtle Beach, SC
12.2017 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Call Center Representative
Teleperformance
Myrtle Beach, SC
04.2019 - 08.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Salesperson
Renewal By Anderson
North Myrtle Beach, SC
09.2021 - 01.2023
- Learn/create a pitch.
- Knock door to door in home owned communities offering free window inspection.
- Key/logging in customer information.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Call Center Representative
DialAmerica
Charleston, SC
01.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Diploma -
Myrtle Beach High School
Myrtle Beach, SC06.2017
Skills
- Customer Service
- Quality Assurance
- Payment Processing
- Account Updating
- Data Entry
- Cash Handling
- Performance Improvement
- Gathering Information
- Call Center Customer Service
- Problem-Solving Skills
- Sales Expertise
- Verbal and Written Communication
Timeline
Call Center Representative
DialAmerica
01.2023 - Current
Salesperson
Renewal By Anderson
09.2021 - 01.2023
Call Center Representative
Teleperformance
04.2019 - 08.2021
Front Desk Receptionist
The Caribbean
12.2017 - 09.2019
Prep Cook
Margaritaville
06.2015 - 11.2017
Cashier
Wendy’s
03.2014 - 11.2016
Diploma -
Myrtle Beach High School