Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Anayda Marchese

Lockport,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Home Depot
Lockport, NY
04.2024 - 07.2024
  • Assisted customers with inquiries and product information in a timely manner.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and handled returns using company software systems accurately.
  • Maintained updated knowledge of products and services to inform customers effectively.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Educated customers on product features to enhance their purchasing experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Key Account Manager

Dollar General Market
Lockport, NY
07.2015 - 02.2019
  • Developed account strategies to align with business objectives and client needs.
  • Communicated effectively with clients regarding product availability and pricing.
  • Provided training and support to team members on account management practices.
  • Resolved customer inquiries and issues promptly to maintain strong partnerships.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.

Education

Paralegal -

Bryant And Stratton College
Getzville, NY
08.2022 - 03.2024

Skills

  • Customer service
  • Complaint resolution
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • Stress management
  • Calm demeanor
  • Punctuality and reliability
  • Multi-task management
  • Positive and professional
  • Adaptive team player
  • Bilingual communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited

Certification

  • Dean's List since 2020
  • Honor Role Student 4.00 GPA

Timeline

Customer Service Representative

Home Depot
04.2024 - 07.2024

Paralegal -

Bryant And Stratton College
08.2022 - 03.2024

Key Account Manager

Dollar General Market
07.2015 - 02.2019
Anayda Marchese