Anayeli Alcantar Lara
Orlando,FL
Summary
Skilled Medical Receptionist with proven expertise in patient scheduling and insurance verification, honed at Medical Village Health Care Group. Excelled in providing compassionate customer service and managing sensitive patient information, ensuring compliance with HIPAA. Demonstrated ability in front desk operations and records management, significantly enhancing patient experience and office efficiency.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Medical Village Health Care Group
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Receptionist
Mid Florida Dermatology and Plastic Surgery
08.2021 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Acceleration Academy
Orlando, FL05-2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Records management
- Patient registration
- Electronic medical records
- Appointment setting
- Insurance verification
- Payment collection
Languages
Spanish
Native or Bilingual
English
Timeline
Medical Receptionist
Medical Village Health Care Group
02.2023 - Current
Medical Receptionist
Mid Florida Dermatology and Plastic Surgery
08.2021 - 10.2022
Acceleration Academy
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