Anayeli Terrones-Tornero
Wilmington,DE
Summary
Highly motivated candidate experienced in assessing and resolving incidents with proven record of maintaining a professional demeanor in a variety of settings. Possesses a reputable track of providing superb customer assistance in all matters and excellent problem-solving skills. Ability to successfully manage time, lead a team to accomplish shift goals. Adaptable, dependable working professional who is an eager and diligent learner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Specialist
Bally's Atlantic City
Atlantic City, NJ
08.2024 - Current
- Operates CCTV equipment and proficient in surveillance programs Surveillus and Milestone.
- Operates and monitors Honeywell Fire Alarm Systems, to ensure personnel, patron and property protection.
- Assigns tasks to a team of security officers, providing guidance and support during a variety of instances that may occur during daily operations.
- Documents investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Housekeeping Shift Manager
Borgata Casino, Resort & Spa
Atlantic City, NJ
04.2024 - 08.2024
- Created and managed staff schedules to ensure adequate coverage and assignment completion.
- Addressed guest requests and concerns promptly while implementing and upholding policies and procedures to enhance operational efficiency.
Security Specialist
Borgata Casino, Hotel and Resort
Atlantic City, NJ
07.2022 - 04.2024
- Initially hired as a Security Officer, was promoted to Security Specialist in February 2023.
- Monitored and patroled the company property, assisting guests and employees and providing customer service.
- Prepared detailed reports of security incidents and investigations.
- Responded and assisted with varying occurrences during operation hours, including providing first aid in medical emergencies or diffusing and preventing altercations both verbal and physical.
Automotive Service Writer
Walmart
Mays Landing, New Jersey
09.2019 - 06.2022
- Operated cash register and accurately processed payments, returns, and exchanges. Knowledge in opening and closing procedures.
- Greeted and registered customers requiring service and directed automobiles to service garage.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2019
Skills
- Customer Service
- Team leadership
- CCTV monitoring
- Report Writing
- Emergency response
- Patrol operations
Languages
English - Fluent
Spanish - Fluent
Certification
- Surveillus Networks Training
- Milestone Systems by Silarius Training
- Fire Command Center Operations Training
Timeline
Security Specialist
Bally's Atlantic City
08.2024 - Current
Housekeeping Shift Manager
Borgata Casino, Resort & Spa
04.2024 - 08.2024
Security Specialist
Borgata Casino, Hotel and Resort
07.2022 - 04.2024
Automotive Service Writer
Walmart
09.2019 - 06.2022
High School Diploma -
Atlantic City High School