Anayeli Terrones-Tornero
Wilmington,DE
Summary
Highly motivated candidate experienced in assessing and resolving incidents with proven record of maintaining a professional demeanor in a variety of settings. Possesses a reputable track of providing superb customer assistance in all matters and excellent problem-solving skills. Ability to successfully manage time, lead a team to accomplish shift goals. Adaptable, dependable working professional who is an eager and diligent learner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Specialist
Bally's Atlantic City
08.2024 - Current
- Operates CCTV equipment and proficient in surveillance programs Surveillus and Milestone.
- Operates and monitors Honeywell Fire Alarm Systems, to ensure personnel, patron and property protection.
- Assigns tasks to a team of security officers, providing guidance and support during a variety of instances that may occur during daily operations.
- Documents investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Housekeeping Shift Manager
Borgata Casino, Resort & Spa
04.2024 - 08.2024
- Created and managed staff schedules to ensure adequate coverage and assignment completion.
- Addressed guest requests and concerns promptly while implementing and upholding policies and procedures to enhance operational efficiency.
Security Specialist
Borgata Casino, Hotel and Resort
07.2022 - 04.2024
- Initially hired as a Security Officer, was promoted to Security Specialist in February 2023.
- Monitored and patroled the company property, assisting guests and employees and providing customer service.
- Prepared detailed reports of security incidents and investigations.
- Responded and assisted with varying occurrences during operation hours, including providing first aid in medical emergencies or diffusing and preventing altercations both verbal and physical.
Automotive Service Writer
Walmart
09.2019 - 06.2022
- Operated cash register and accurately processed payments, returns, and exchanges. Knowledge in opening and closing procedures.
- Greeted and registered customers requiring service and directed automobiles to service garage.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2019
Skills
- Customer Service
- Team leadership
- CCTV monitoring
- Report Writing
- Emergency response
- Patrol operations
Languages
English - Fluent
Spanish - Fluent
Certification
- Surveillus Networks Training
- Milestone Systems by Silarius Training
- Fire Command Center Operations Training
Timeline
Security Specialist
Bally's Atlantic City
08.2024 - Current
Housekeeping Shift Manager
Borgata Casino, Resort & Spa
04.2024 - 08.2024
Security Specialist
Borgata Casino, Hotel and Resort
07.2022 - 04.2024
Automotive Service Writer
Walmart
09.2019 - 06.2022
High School Diploma -
Atlantic City High School
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