Ana Ysabel Fernandez De Olivo
San Jose,CA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
18
18
years of professional experience
Work History
Manager
Dcharly Auto Mechanic
Santa Clara, California
01.2021 - Current
- Supervised daily operations of auto repair services and maintenance tasks.
- Coordinated customer service efforts to address inquiries and resolve issues.
- Oversaw inventory management for automotive parts and tools used in repairs.
- Implemented process improvements to enhance service quality and turnaround times.
- Monitored staff performance and addressed issues.
- Developed training materials to improve technician skills and knowledge base.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Streamlined communication channels, improving information flow and decision-making speed.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
Cleaner
KFC
Santa Clara, CA
01.2014 - 12.2022
- Cleaned dining areas and restrooms to maintain hygiene standards.
- Utilized cleaning equipment and supplies effectively for daily tasks.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed walls to remove scuff marks or stains.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Emptied trash cans and replaced liners as needed.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Financial Analysis Support Specialist
acueducto alcantarillado de santiago
santiago, santiago
01.2010 - 12.2014
- Collaborated with cross-functional teams to gather financial information for reports.
- Monitored spending patterns to identify trends and recommend improvements.
- Provided training and support to junior analysts on financial analysis tools.
- Reviewed existing contracts for compliance with applicable laws and regulations.
- Analyzed cash flow, balance sheet, and income statement information to identify trends or potential issues.
- Provided assistance with annual audits by gathering supporting documentation and responding to auditor inquiries.
- Created detailed technical reports highlighting findings to diverse stakeholders.
- Reviewed costs, expenses and revenues associated with construction projects.
Secretary
Law Firm Guzman Fuentez
Santiago, Santiago
01.2008 - 12.2009
- Managed appointment scheduling for attorneys and clients efficiently.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system for case files and legal documentation.
- Assisted in billing processes by preparing invoices and tracking payments.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Updated contact lists on a regular basis; created new contacts as needed.
Education
Associate of Science - Financial Analysis
PUCMM
Santiago Dominican Republic01-2012
High School Diploma -
Instituto Evangelico
Santiago Domninican Republic01-1989
Skills
- Inventory management
- Quality control
- Team leadership
- Customer service
- Operational efficiency
- Performance monitoring
- Reporting and analysis
- Cost management
- Conflict resolution
- Problem solving
- Communication skills
- Time management
- Data analysis
- Contract management
- Business administration
- Project management
- Decision-making
- Negotiation
- Risk management
- Disciplinary techniques
- Clear communication
- Budget control
- Relationship building
- Revenue management
- Expense tracking
- Vendor management
- Emergency response
- Documentation and reporting
- Financial management
- Sales techniques
- Staff development
- Strategic planning
- Policy implementation
Timeline
Manager
Dcharly Auto Mechanic
01.2021 - Current
Cleaner
KFC
01.2014 - 12.2022
Financial Analysis Support Specialist
acueducto alcantarillado de santiago
01.2010 - 12.2014
Secretary
Law Firm Guzman Fuentez
01.2008 - 12.2009
Associate of Science - Financial Analysis
PUCMM
High School Diploma -
Instituto Evangelico