Anbir Perez
Fort Lauderdale,FL
Summary
Dynamic and results-driven professional with extensive experience at Broward Specialty Group, excelling in insurance-related inquiries and relationship building. Proven track record in managing financial transactions and enhancing customer satisfaction through effective communication and problem resolution. Adept at account management, consistently exceeding expectations and improving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
Innovative Partners
Coral Springs, FL
04.2023 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Accounts Receivable/ Payment Poster,
Pulmonary & Sleep Consultants
Fort Lauderdale, FL
03.2021 - 08.2023
- Managed large volumes of data efficiently and with great care on daily basis.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
Insurance Specialist/Medical Billing,
Broward Specialty Group
Coconut Creek, FL
04.2019 - 02.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Healthcare Scheduler
Nations Benefit
Remote
02.2016 - 04.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Education
Dillard Highschool
Fort Lauderdale, FL06.2014
Skills
- Financial transactions
- Relationship building
- Account management
- Escalation handling
Certification
Licensed Medical Billing and Coding Assistance
Florida Career College
Timeline
Member Service Representative
Innovative Partners
04.2023 - 04.2025
Accounts Receivable/ Payment Poster,
Pulmonary & Sleep Consultants
03.2021 - 08.2023
Insurance Specialist/Medical Billing,
Broward Specialty Group
04.2019 - 02.2021
Healthcare Scheduler
Nations Benefit
02.2016 - 04.2019
Dillard Highschool