Anca Mosutiu
Long Grove,IL
Summary
Results-driven professional with expertise in branch operations, workflow optimization, and team coaching. Proven ability to enhance customer satisfaction and improve processes, driving operational efficiency.
Overview
21
21
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
Schaumburg, IL
11.2024 - Current
- Supported daily operations of financial center, ensuring compliance with policies and procedures.
- Assisted in managing client relationships, addressing inquiries, and resolving issues efficiently.
- Collaborated with team to improve customer service processes, enhancing client satisfaction.
- Coordinated training sessions for new staff, fostering a knowledgeable workforce.
- Monitored financial transactions to identify discrepancies and ensure accuracy in reporting.
Banquet Captain/Manager
Marriott
Chicago, IL
02.2012 - 11.2024
- Supervised banquet staff to ensure high-quality service and seamless event execution.
- Coordinated logistics for events, including setup, service flow, and breakdown procedures.
- Trained and mentored new team members on service standards and operational protocols.
- Collaborated with culinary teams to tailor menu offerings based on client preferences.
- Resolved guest concerns promptly to enhance satisfaction and uphold brand reputation.
- Implemented process improvements that increased operational efficiency during high-volume events.
Food & Beverage Trainer
Trump International Hotel & Tower
Chicago, IL
03.2008 - 01.2012
- Developed and implemented training programs for food and beverage staff to enhance service quality.
- Conducted regular assessments to evaluate staff performance and identify areas for improvement.
- Collaborated with management to design standardized operating procedures for consistent guest experiences.
- Delivered engaging workshops focused on product knowledge, customer service, and upselling techniques.
- Facilitated onboarding processes for new hires, ensuring compliance with company standards and policies.
Bar Manager
Victor Hotel
Chicago, IL
05.2005 - 06.2008
- Led daily bar operations, ensuring exceptional customer service and efficient workflow.
- Developed and implemented training programs for staff to enhance product knowledge and service skills.
- Oversaw inventory management, optimizing stock levels and reducing waste through strategic ordering practices.
- Coordinated special events and promotions, increasing bar attendance and enhancing guest experience.
Education
Bachelor of Science - Education
Babes-Bolyai University
Cluj, Romania05.2006
Skills
- Branch operations
- Workflow optimization
- Budget planning
- Sales management
- Team coaching
- Operations management
- Sales initiatives
Timeline
Assistant Financial Center Manager
Bank of America
11.2024 - Current
Banquet Captain/Manager
Marriott
02.2012 - 11.2024
Food & Beverage Trainer
Trump International Hotel & Tower
03.2008 - 01.2012
Bar Manager
Victor Hotel
05.2005 - 06.2008
Bachelor of Science - Education
Babes-Bolyai University