Andasta Fields
Honolulu
Summary
Dedicated and results-oriented Customer Service professional with over 3 years of experience providing exceptional support in fast-paced environments. Skilled in problem-solving, conflict resolution, and delivering personalized service to ensure customer satisfaction. Adept at handling inquiries, processing orders, and managing customer concerns with empathy and professionalism. Strong communicator with a passion for building lasting relationships and enhancing the overall customer experience. Proven track record of meeting performance goals and exceeding expectations in diverse industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Contractor
Paradise Resorts
01.2025 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Package Handler
FedEx
08.2024 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed verbal and written instructions to properly move and ship products.
Waitress
Grass Roots
10.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Resturant Busser
Istanbul
06.2023 - 08.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Barista
Illy Cafe
08.2022 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Mormon Trail
Humeston, IA05-2024
Skills
- Customer support
- Problem-solving
- Time management
- Client relationship building
- Workload management
- Safety compliance
Certification
- CPR/AED Certification
- Driver's License
- Food Handler's Permit/License- County or city public health departments.
Timeline
Independent Contractor
Paradise Resorts
01.2025 - Current
Package Handler
FedEx
08.2024 - 01.2025
Waitress
Grass Roots
10.2023 - 05.2024
Resturant Busser
Istanbul
06.2023 - 08.2023
Barista
Illy Cafe
08.2022 - 10.2022
High School Diploma -
Mormon Trail
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