Anderina Lotoaso
Elk Grove,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS
07.2023 - 03.2024
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Kload Solutions
01.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Leone High School
Pago Pago, American Samoa05.2022
Skills
- Complaint resolution
- Call Management
- Account updating
- Data Entry
- International sales support
- Administrative Support
- Quality Control
- Documentation
- Patient Management
- Dementia Care
Certification
- PCA - Personal Care Aide
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
Languages
Samoan
Native or Bilingual
Timeline
Caregiver
IHSS
07.2023 - 03.2024
Customer Service Representative
Kload Solutions
01.2022 - 06.2023
High School Diploma -
Leone High School